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SUGAR
931 Camino Real South
Virginia Beach, VA. 23456
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Heidi Brueggeman, Inc.
dba SUGAR
931 Camino Real South
Virginia Beach, VA. 23456
Tel: 757.301.7740
Fax: 401.633.6915
Hours of Operation: Monday thru Friday 10:00a.m. to 6:00p.m. Pacific Standard Time
Email: 7 days a week. Questions will be answered within 12 hours.
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We wish we could make it so. However, we can only offer the carefully selected items you see.
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We can only make and sell pairs. If the style is in stock, you may purchase another pair. Some styles are produced for one season only and will not be available at a later time.
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If the item is in stock, we'd be happy to send you a new pair at the full retail price plus shipping and handling. For more information, please read our Repair Policy.
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Yes. Rings can be returned within 10 days. First contact us at service@shopsugar.com to explain why you are returning the item and to verify we can assist in finding you the proper size.
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Yes and No, unfortunately these rings cannot be sized or resized by us. They are made of forged 18k gold over sterling silver. Resizing the ring would involve making the cut or adding material and buffing the medal to a beautiful polish, which often times removes the 18k gold overlay. If you have purchased a ring that you love and it is one size or less too large for your finger, visit your local jeweler and ask if they can install a “butterfly sizer” inside the band. Please don’t hesitate in contacting us for additional sizing questions.
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SUGAR™ will accept items for exchange or credit within 10 days of purchase. Item must be returned in new and resaleable condition. Sale items are non-returnable. Exchanges and Returns will be subject to shipping charges in accordance with our return times as outlined in our Terms and Conditions. Once your return is processed, you will receive a notification of credit by email. We can not refund shipping charges on returned items.
Items received as gifts may be exchanged for another item of equal or greater value.
For more detailed information, please read our Terms and Conditions page.
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Repair Policy
We will repair any design purchased through SUGAR.™ Please email service@shopsugar.com for instructions. Please include your name, telephone number, order id number and a brief description of the problem. We will respond with instructions on how to proceed.
If your item has been manufactured within the last year, there will be no charge for the repair. If your item is older than one year, you will be charged $26.95 for the repair and return shipping. Any item that needs to be re-plated, soldered or refurbished will be subject to a cost that will be determined once the item has been inspected. All repairs are subject to shipping charges.
RETAILER
Please return the damaged item to the store you originally purchased it from. They will be able to assist you with your repair.
If you have any questions please email service@shopsugar.com and we will do our best to help assist you.
PLEASE NOTE: Because our items are made by hand with specially selected stones and other elements, we may not be able to repair older styles due to unavailable components.
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We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at info@shopsugar.com with "REMOVE" as the subject header.
For more detailed information, please read our Terms and Conditions or Privacy Policy page.
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YES. For a nominal $4.00, we will wrap your item inside our signature logo pouch and/or wrap it in a SUGAR™ logo box with ribbon.
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Your personal privacy and information is very important to us. This website conducts routine scans via Trustwave and TRUSTe to ensure we are 100% PCI DSS compliant. All order information sent to shopsugar.com is encrypted and secured with a Comodo SSL EV Web Server Certificate providing up to 256-bit Secure Sockets Layer (SSL) encryption for all transactions.
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